Conflict Management
Objective
During this seminar participants will learn techniques and strategies to enable them to correctly manage a conflict situation. They learn to see conflict as an opportunity for better cooperation and communication in their area of responsibility and learn to resolve conflicts effectively, it’s particularly important to detect and analyze the causes of conflicts in leadership, and fellow employees.
Features
- Conflicts as an opportunity for constructive cooperation
- Conflict types and conflict analysis
- Understanding conflict and conflict resolution approaches
- Conflict in groups
- Reaching Consensus
- Personal conflict competence
- Feedback rules and methods
- The role of communication
- Boundaries of conflict management
Methods/Media
An active and media-supported seminar with role-plays, discussions, case studies, short presentations, exercises and handouts.
Designed for
Specialists, Management and Teamleaders who would like to increase their conflict management abilities.
Language level required: Upper intermediate (B2)
Language level required: Upper intermediate (B2)
Schedule
2 Days
