Would you like the sales staff of the overseas branches of your company to be trained in English or their mother tongue? In this seminar your employees will learn to successfully win customers while using the company’s specifications. Country-specific features are particularly taken into account. This seminar will significantly improve the sales competence of your employees. The exact definition of training objectives is done in coordination with your company.

• Making contact and customer aquisition
• Verbal and nonverbal communication
• Personal effect
• Telephonic conversations
• Identifying customer needs and individual treatment
• Convincing presentations, argumentation and negotiations
• Dealing with complaints and service orientation
• Building long-term customer relationships

Interactive and targeted learning, varied use of media, role playing, feedback, video analysis, simulation of difficult situations in the various stages of sales and marketing, group exercises, discussions.

Specialists and Management staff from the sales and marketing departments abroad.