Leading only by objectives is becoming less and less important. Nowadays, team leaders need to be able to convince more through personal and social competencies - managing difficult situations, conducting challenging conversations and simply working as a role model. During this seminar the participants will be given the psychological know-how which is needed to support staff development, solve conflict situations and to re-work goals with team members. By focusing on the authentic exposure to power and authority, the participants will become a link between the levels, thereby becoming a promoter of internal processes.

• Reflecting the individual exposure to power and authority
• Exploring the so-called inner map
• Evaluating psychological models
• Changing problems into goals
• Leading through questioning
• Handling resistance intelligently
• Implementing a motivating feedback structure
• Conducting difficult conversations professionally
• Negotiating successfully
• Expanding the own comfort zone as a team leader

This seminar thrives on the experiences and openness of the participants. The skills needed for authentic leadership and how to alleviate difficult situations, are learned through open and varied trainer-input, role-plays and discussions.

Team leaders and managers who would like to expand their skills and build the confidence to take the lead with newly acquired practical skills.

Language level required: Upper intermediate (B2)